Cancellation Policy: We do our best to refund as much as possible if you have to cancel our services with Tours, Cooking, and Events. We are subject to a diverse set of cancellation policies depending on the event we have organized for you. Please give us as much notice as possible. We consider every individual situation personally.
Tours: For walking tours, the tour price (tickets excluded) is 85% refundable within 48 hours’ notice of a cancellation.
Custom Tours: Custom designed tours are 70% refundable with one month’s notice of a cancellation. These tours are 50% refundable at one weeks’ notice and no refund will be offered if a cancellation is made less than a week before the scheduled tour.
Trip Planning Fees: For custom designed trips the retainer fees are non-refundable.
Tickets: Pre-booked tickets cannot be refunded. Some tickets may be transferred to another date with advanced notice.
Cooking Classes: Chefs in Italy must be paid in advance in order to secure their services. Different chefs have different cancellation policies. Upon organizing a cooking class we will inform you of the special cancellation policies.
Insurance Policy: May we suggest booking travel insurance because it will guarantee the safest vacation. If you would rather not have insurance, remember to leave family heirlooms or other sentimental valuables at home.
Limitation of Liability: We are not liable for anything other than the costs of the services purchased.